Inscrit le: 18 Mai 2018
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|Posté le: Ven 25 Mai - 05:24 (2018) Sujet du message: Toyota - systemic problem but no recall issued
I own an 06 RAV4 with 39k miles on it. The warranty expired at 3 years in July 09 or at 36k miles, whichever came first.
About October I started hearing a clunking sound in the steering. This month the Toyota dealer diagnosed a bad 'intermediate shaft' and wants $650 parts/labor to fix it. They say Toyota has issued a service bulletin but they will only cover the repair if within the warranty period. A little digging shows that this problem has been well-known since 2008 and that the service bulletin was issued in May 2009.
In the words of my Toyota dealer, a service bulletin is 'almost like a recall' but not, in the sense that Toyota won't pay for jack.
So my question is who decides when a systemic problem qualifies for a recall? What pressure points are there to let Toyota know this is unacceptable? Obviously a recall costs them big bucks but to know there is a problem and let their customers deal with it is pretty unsavory. If they don't take responsibility here I would seriously question buying a Toyota in the future. It's one thing to have a part wear out or break, but another entirely when theirs is an acknowledged defect.
I didn't find the right solution from the internet.
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